Support: Text Count for Adobe InDesign/InCopy

Preferences dialog arrows buttons not working properly. Text Frames in groups sometimes not returning correct count results.

These problems were adressed by update 1.2.6 from - please download and install the latest version to solve this problem.

Yellow overset frames show for a second after opening document even when turned off.

This problem was adressed by update 1.2.3 from - please download and install the latest version to solve this problem.

Count errors in tables with straddled cells.

This problem was adressed by update 1.2.3 from - please download and install the latest version to solve this problem.

Can't open the document warning pops out when the document from CS2 InDesign with Text Count is opened in CS3 InDesign with Text Count 1.2

This problem was adressed by update 1.2.2 - please download and install the latest version to solve this problem.

Yellow overset frames do not display correctly in InCopy

This problem was adressed by update 1.2.2 - please download and install the latest version to solve this problem.

Missing Recent file list after installing the plug-in

When new plug-in is installed into Adobe InDesign or InCopy, the list of recently opened documents disappears. This is a standard InDesign or InCopy behaviour when a plug-in is installed or removed.

Numbers and XML tags get counted into the character count.

Next update will have the option not to include these characters in the counting.

Other

To help as maintain fast and efficient trouble shooting, please be as specific as possible when describing the problem. Every detail can help us solve your problem faster.

Please describe your problem:

You can reach technical support directly at:
support@dtptools.com
Quoting from emails from our customers:
"I AM EXTREMELY HAPPY WITH THE CUSTOMER SERVICE I HAVE RECEIVED!!!! Thank you."
"Thanks so much for your quick response, everything works ok now."
"Thanks for your fast reply and for solving this so quickly, I'm impressed!"
Filling your e–mail address is only optional, but please do not forget to include some contact info, if you want us to get back to you.
E–mail adresses submitted in this form or used for contacting us are used solely for sending you requested information or providing assistance.